Our Policies

CODE OF CONDUCT

Purpose:
To define the behaviours that protect rocket-star’s integrity, reputation, and performance culture. We do the right thing, the right way, with the highest standards — no exceptions.

Scope:
Applies to all rocket-star employees, interim talent, contractors, partners, and customers working with us or representing our brand in any capacity.

Our Non-Negotiables

  • Integrity first. If it’s dishonest, distorted, or disrespects others — it’s not rocket-star.
  • Performance with honour. We pursue excellence without cutting corners, gaming systems, or misrepresenting results.
  • Respect, always. Zero tolerance for discrimination, intimidation, harassment, or exclusion.
  • Truth with clarity. We communicate directly, transparently, and professionally. No hidden agendas, no passive behaviours.
  • Courage over comfort. If something is wrong, unsafe, unethical or underperforming, we raise it fast.
  • Professionalism in every interaction. Whether with clients, prospects, teammates, or partners, we represent the brand with authority and respect.
  • Confidentiality is sacred. Client information, methodology, and internal knowledge must be protected at all times.

Expectations of Behaviour

  • Follow UK law and relevant regulations.
  • Treat people with respect, fairness, dignity, and courtesy.
  • Uphold rocket-star values in decisions, communication, and conduct.
  • Escalate concerns quickly via the whistleblowing procedure.
  • Avoid conflicts of interest and disclose any that arise.
  • Use rocket-star assets, tools, and information responsibly.

Breaches of Conduct
Breaches will be investigated promptly. Consequences may include coaching, restriction of responsibilities, termination of contract, or legal action depending on severity.

In Summary
We act like high-performance professionals. We protect each other, the business, and the customer. We choose courage, clarity, and integrity, every time.

 

CONFIDENTIALITY & IP OWNERSHIP POLICY

Purpose
To ensure rocket-star’s intellectual property, client information, methodologies, tools, and data are protected with absolute discipline and confidentiality.

Scope
Applies to all rocket-star employees, interim talent, contractors, and any external partners with access to company or client information.

What Must Be Kept Confidential

  • All client data, insights, strategies, and internal documents.
  • Rocket-star methodologies (Evalu-8™, Acceler-8™, 3-Step Rule™, Sales Physics Framework).
  • Internal performance data, financials, business plans, and materials.
  • Internal communications, project information, and proprietary tools.
  • Any personal data under UK GDPR.

Intellectual Property Ownership

All rocket-star methodologies, frameworks, training materials, tools, templates, designs, and systems remain exclusive property of rocket-star.

Any material created during employment or engagement belongs to rocket-star unless explicitly agreed otherwise in writing.

Contractors and interim talent may use rocket-star IP for client delivery, but may not copy, share, replicate, resell, or adapt it.

Confidentiality Responsibilities

  • Do not share information outside Rocket-Star without written permission.
  • Store data securely, follow password and access rules, and use only approved systems.
  • Report any suspected breach immediately.
  • Return all materials, devices, and data when engagement ends.

Client Confidentiality

  • Treat all client information as commercially sensitive.
  • Follow any client NDA or industry-specific confidentiality obligations.
  • Protect all personal data in line with UK GDPR and the Data Protection Policy.

Breaches & Consequences
Breaches of confidentiality or misuse of IP may result in termination, legal action, and financial recovery of losses.

In Summary
If it’s rocket-star’s, it stays rocket-star’s.
If it belongs to a client, it stays protected.
Integrity isn’t optional. It’s who we are.

 

DATA PROTECTION & PRIVACY POLICY

Purpose
To ensure rocket-star protects all personal data: client, employee, contractor, or interim, with absolute care, integrity, and legal compliance under UK GDPR.

Scope
This policy applies to all rocket-star employees, interim talent, contractors, partners, and customers who handle or access personal data.

Our Data Standards
We treat data protection as a performance discipline.
We protect what matters. We safeguard trust. We operate legally and ethically, always.

What rocket-star Collects
We may collect and process:

  • Contact details (name, email, phone)
  • Business information (role, company, responsibilities)
  • Engagement data (project notes, call summaries, Evalu-8 results)
  • HR information for employees and interims (pay details, performance metrics)

No unnecessary data. No data hoarding. No grey zones.

How We Use Data

  • To deliver our services with accuracy and precision
  • To communicate with clients, candidates, and partners
  • To improve our tools, methodologies, and performance models
  • To meet legal, contractual, or compliance obligations
  • We do not sell data.
    We do not share data without explicit justification.

Legal Basis for Processing

  • Contractual necessity
  • Legitimate interest
  • Consent (when required)
  • Legal compliance

Security Standards

  • Encrypted devices and secure cloud platforms
  • Access restricted on a need-to-know basis
  • Strong passwords, MFA, and secure transfers
  • Immediate reporting of any suspected breach

Individual Rights
Under UK GDPR, individuals may request:

  • Access
  • Correction
  • Deletion
  • Restriction
  • Data portability
  • Objection to processing
  • Requests will be handled within required legal timeframes.

Data Retention
Data is retained only for as long as necessary to fulfil contractual, legal, or operational requirements. Then it is securely deleted.

Breaches
Any suspected data breach must be reported immediately.
Serious breaches may result in investigation, corrective action, or legal consequences.

In Summary
We respect privacy.
We protect data with discipline.
Trust is earned and defended with every decision we make.

 

BULLYING & HARASSMENT POLICY

Purpose
To guarantee a workplace where every person is protected from bullying, harassment, discrimination, and intimidation. High performance is impossible without psychological safety, therefore rocket-star enforces a strict ZERO TOLERANCE stance.

Scope
This policy covers all rocket-star employees, interim talent, contractors, partners, and customers engaging with rocket-star.

Zero Tolerance — What It Means Here
At rocket-star, zero tolerance means:

  • If bullying or harassment occurs → it is acted on immediately
  • No minimising, no “informal chat,” no excuses
  • All allegations are taken seriously, investigated promptly and diligently
  • Proven cases result in decisive consequences
  • All parties are protected throughout the process
  • If it harms dignity, it is gone.

What We Do Not Tolerate

  • Verbal abuse, insults, humiliation
  • Aggressive or threatening behaviour
  • Sexual harassment of any kind
  • Discrimination (race, sex, disability, religion, age, orientation, etc.)
  • Persistent undermining or exclusion
  • Abusive emails, messages, calls
  • Misuse of power or authority
  • Retaliation against someone who reports an issue

Expected Behaviour
Everyone must:

  • Treat colleagues with dignity, fairness, and respect
  • Communicate with clarity, not hostility
  • Challenge poor behaviour when safe to do so
  • Support anyone experiencing harassment
  • Report issues immediately
  • Courage is a rocket-star value and we use it.

Reporting
Concerns can be raised with:

  • Any manager
  • HR
  • The Whistleblowing system (anonymously if preferred)

All reports are confidential and taken seriously.

Consequences
If behaviour breaches this policy, rocket-star may take actions including:

  • Mandatory coaching
  • Formal warnings
  • Removal from client projects
  • Termination of contract or employment
  • Legal or police escalation for serious cases

Support
Rocket-star provides support to affected individuals throughout and after the process, ensuring their safety and wellbeing.

Summary
Zero bullying. Zero harassment. Zero negotiation.
Respect is not optional, it is a performance multiplier.

 

ANTI-BRIBERY & CORRUPTION POLICY

Purpose
To ensure rocket-star operates with absolute integrity and complies with the UK Bribery Act 2010. We win on performance, not on persuasion, favours, or financial influence.

Scope
Applies to all employees, interim talent, contractors, clients, partners, and anyone acting on rocket-star’s behalf.

Our Stance
Rocket-star has ZERO TOLERANCE for bribery, corruption, facilitation payments, kickbacks, hidden commissions, or unethical influence of any kind.

What Counts as Bribery

  • Offering, giving, or receiving money, gifts, or favours to gain an unfair advantage
  • Requesting personal benefits to influence decisions
  • Facilitating payments (small unofficial payments to speed up processes)
  • Providing excessive hospitality intended to influence outcomes
  • Rewarding someone for improper performance

If you have to question whether it’s appropriate, it isn’t.

Gifts & Hospitality
Permitted only when they are:

  • Modest
  • Occasional
  • Transparent
  • Not linked to any expectation of advantage

Anything beyond this must be approved in writing.

Responsibilities
Everyone must:

  • Reject and report any attempt at bribery
  • Avoid situations that create suspicion or conflicts of interest
  • Maintain accurate records
  • Report any concerns immediately

Reporting
Report suspicions to management, HR, or via the Whistleblowing process. All concerns are confidential and investigated swiftly.

Consequences
Breaching this policy may result in:

  • Immediate contract termination
  • Disciplinary action
  • Criminal prosecution
  • Unlimited fines under UK law

In Summary
We perform on merit.
We win clean.
Integrity is non-negotiable.

 

IT & ACCEPTABLE USE POLICY
 

Purpose
To ensure rocket-star’s technology, data, and digital systems are used safely, securely, and responsibly. We protect performance by protecting information.

Scope
Applies to all rocket-star employees, interim talent, contractors, and partners using company systems or accessing rocket-star data.

Our IT Principles

  • Security first. No shortcuts. No reckless behaviour.
  • Data protection is a discipline.
  • Use the tools — don’t abuse the tools.
  • If it’s suspicious, stop and report it.

Acceptable Use — What You Can Do

  • Use rocket-star systems for work-related tasks
  • Access tools, software, and platforms required for delivery
  • Communicate professionally with clients and colleagues
  • Store and manage data securely
  • Protect company devices, passwords, and accounts

Unacceptable Use — What’s Not Allowed

  • Sharing logins or passwords
  • Using personal, unapproved devices for sensitive data
  • Downloading unauthorised software
  • Visiting unsafe or inappropriate websites
  • Copying, forwarding, or exporting rocket-star IP without permission
  • Using rocket-star systems for harassment, abuse, or misconduct
  • Storing client data on unsecured drives or personal devices

If it risks security, trust, or professionalism, it’s forbidden.

Security Requirements

  • Strong passwords + MFA
  • Secure Wi-Fi (no public networks unless using VPN)
  • Lock devices when unattended
  • Immediately report suspicious activity, phishing, or breaches
  • Use only approved systems for storing client information

Personal Use
Reasonable personal use is permitted if:

  • It doesn’t interfere with work
  • It doesn’t breach security
  • It remains professional
  • It doesn’t impact performance

Breach Consequences
Breaches may result in:

  • Restricted access
  • Mandatory retraining
  • Disciplinary action
  • Contract termination
  • Legal or regulatory escalation

In Summary
Use tech intelligently.
Protect data fiercely.
Professionalism applies online as much as in person.

 

WHISTLEBLOWING POLICY

Purpose
To give every person in rocket-star the confidence, protection, and process to report wrongdoing — safely, anonymously, and without retaliation.
We choose courage over comfort.

Scope
Applies to all staff, interim talent, contractors, partners, and customers working with rocket-star.

What You Can Report
Rocket-star encourages whistleblowing for any concern involving:

  • Bullying or harassment
  • Discrimination or victimisation
  • Bribery, corruption, or fraud
  • Data breaches or misconduct
  • Unethical behaviour
  • Health & safety risks
  • Criminal activity
  • Serious breach of policy or values

If it feels wrong — it’s worth reporting.

Zero Retaliation
Rocket-star guarantees:

  • No punishment
  • No discrimination
  • No negative treatment
  • No silence or dismissal

Anyone who retaliates will face immediate consequences.

How to Report
Choose the method that feels safest:

  • Line manager
  • HR
  • Senior leadership
  • Anonymous reporting channel (email or form — your choice to define)

All reports are:

  • Confidential
  • Taken seriously
  • Investigated promptly
  • Handled with respect

Investigation Process

  1. Concern raised
  2. Acknowledgement (unless reported anonymously)
  3. Initial assessment
  4. Full investigation if required
  5. Outcome and corrective action
  6. Support for the whistleblower

Protection for Whistleblowers

You are protected even if the concern turns out to be unfounded, as long as it was raised in good faith.

Rocket-star will ensure your safety and dignity throughout.

Anonymous reporting is always an option.

False Allegations
Malicious or knowingly false reports are not tolerated and may result in disciplinary action.

In Summary
We act fast.
We protect courage.
We do not tolerate silence when something needs to be said.

Company details

Registered office 
22 Wenlock Road, London

Contact details 
hello@rocket-star.com 

 

 

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